I've purchased a domain name on 17-Aug-2012 (Order id: 1869580) and I've completed the phone number verification on 18-Aug-2012. The 'Account Summary' page shows the order status as 'Processing'. Could you please tell me when the order processing will be completed and when I can start using the domain name.
Our apologies for being away from the forums the last few days. Looks like your order was completed on the second. Your original submission was not a photo ID, so the order was held up during the verification process. Thank you for your cooperation. You shouldn't be asked to verify again.
I placed an order for domain purchasing on 2012/12/30 order id is 2007985. I also provided verification documents but my query is still processing. Kindly let me know how much time it will take?
Hi, in order to place a bit I did a 'prepay' transaction (2012/12/29 2007006) and one day later I won a domain auction (2012/12/30 2008328). I pay using my credit card, but both orders still are on status 'Processing'. I hope all goes well so I can use the domain that I bid on. Thanks for your support and have a great new year 2013!
That order is complete now, but you can always contact us after completing your verification if your order is in 'Needs Approval' status. That'll speed things up a bit.