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website down

Posted By j_c_thessaloniki_gr

6/9/2012 04:51

My website is down and my emails are not working again
This has happened 3-4 times this year. What is the problem?

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Posted By j_w

6/10/2012 13:19

The sites are still down :(

mtr gives -

208.178.63.114 70.0% loss
208.78.242.185 (Dynadot LLC WOTAN-1) 100% loss

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Posted By teamdynadot

6/10/2012 12:20

We do understand your frustration, this is not a normal occurrence, but the result of these attacks.

We will be working to mitigate such attacks in the future.

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Posted By j_i_mcdonough_us

6/10/2012 12:18

Website down again. Whats the point of having a website if its down all the time? Why am I paying for nothing? Atleast twice a week I cant access my site or e-mail. I didnt pay for web hosting 3-5 days a week, but thats what Im getting.

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Posted By teamdynadot

6/10/2012 12:12

Yes, we have had quite a bit of trouble with our Basic Hosting server in the last week as it has become the target of multiple DDoS attacks. Once we are able to stabilize the server, we will be taking steps to ensure that these kinds of attacks guarded against in the future.

We understand that is a major inconvenience and hope that you will accept our sincere apologies.

The repairs should be completed in the next few hours.

As for the issue of compensation, this is not something we have been able to do in the past, but we will certainly discuss the possibility. If a credit is issued, all Basic Hosting customers will be notified via email.

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Posted By k_k_nassau_us

6/10/2012 10:48

My websites are again not working. Also, no email service.

My customers have been complaining that they cannot contact me. This is my busiest season.

I would appreciate it if Dynadot could please address this problem immediately.

Also, since I have lost customer contacts because of this repreated problem, I would ask that they discount my upcoming domain renewal.

Thank you.

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Posted By d_p_donezk_ua

6/10/2012 04:45

Websites are down again! Looks like you protect your servers very good:)

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Posted By teamdynadot

6/9/2012 14:19

Please accept our sincere apologies for the recent downtime. Our Basic Hosting server has been the target of multiple DDoS attacks. Currently, the server is online and all sites are functioning normally. We are working to prevent these attacks from happening in the future.

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Posted By k_k_nassau_us

6/9/2012 06:43

I am not able to access my email nor my website, and customers have complained to me about not being able to contact me.

I would appreciate it if Dynadot staff could address this problem immediately.

Thank you.

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Posted By d_p_donezk_ua

6/9/2012 05:14

From us 1 website is working, other one is not working. Very strange! This year already 4th time, yesterday websites was down for couple of hours. This is not reliable services!

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