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in the first excuse for my english,i'am french.... i have probleme to connect with filezilla to my ftp

is it correct:

in hote :ftp.telechargementfacile.net

user    : *****@telechargement.net

password :***************


second probleme i can't install webdisk, i always have this error
"""" there was a probleme connecting to the webdisk. please make sure ports 2078(ssl) and 2077 are not firewalled.

I turned off all firewall and I opened on my router

thank you