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Reset / Update Server IP to fix subdomain

3/9/2019 04:08

Hi.
I am with Hostgator and this was mi first time creating a subdomain, I followed all steps for that, but I couldn´t make it.
So I contact HostGator support and they finally told me that I need to ask mi domain provider (here of course) to update or reset server IP..

This make sense to me since I have account in HostGator long time ago, so maybe I´ve set DNS years ago.

Is there anything like "Update / Reset Server IP" or they were just avoiding responsibility?

Thanks

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