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I have renewed my domain but currently in my dashboard is showing that my order is still pending however, money is deducted from my bank account. I had talked with customer service they told that your domain provider payment gateway has not been able to accept the transaction.

Hello, we apologize for the inconvenience. Domain renewals are manually processed by our order team, please provide your order information to [email protected]. I would suggest to please make sure to double check your payment methods. For quicker response times, please contact us via our online chat feature and we can look at the status of your renewal and walk you through your order.