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I placed an SSL order yesterday and the order still shows as processing. I tried the chat support but all I get back is There was an error while chatting with the bot. Please try again later or contact support. My site is now down.

Sorry you couldn’t reach us by chat. We’re working on fixing the chatbot error. You can click "Chat with an Agent" below the error for live help. Your SSL order was pending verification and has since been cancelled and refunded as requested.