urgent plz .....my email hacked

8/22/2011 13:12

hi

my email hacked plz how can i change contact email??

i enter birthday so many times but it say email [email protected]

im afraid to email bec it may be email the hacked email

how to overcome that plz?

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Posted By h_baghdad_iq

8/23/2011 05:18

thank you very mutch

but the email in my account now is hacked

so if i do forget birthday request

is it go any notification to the hacked email or not?

if yes ,the hacker will hack my dynadot account

plz answer this urgent question

i want to change the email in my account immediately

[This post has been edited by h_baghdad_iq on Aug 23, 2011 5:19am.]

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Posted By teamdynadot

8/22/2011 15:13

Hello,

Your birth lock is on because the incorrect birthdate was entered too many times. You will need to submit a 'Forgot Birthday' request.

How do I submit a "Forgot Security PIN" request?

Dynadot takes your account security seriously. This is why we ask you to enter a "Security PIN" on your first login. Please ensure you remember your "Security PIN" entered as it will be required when unlocking your account.

Forgotten your "Security PIN"? No worries! Submit a "Forgot Security PIN" request to obtain a new Security PIN by following these steps:

Sign in to your Dynadot account.
Select "My Info" from the left-side menu bar and click "Security" in the drop-down.
Click on the "Unlock Account" button next to the "Account Lock" section.
Click on the "Forgot Security PIN" link.
Enter the answer to your secret question or select one of your secret questions if you have set up 3, and provide any additional information below. Please note that your secret answer must exactly match what you entered when you created it.
Press the "Submit Request" button to submit your request.

*Please make sure you remember your NEW security PIN requested.

Our team works on these throughout the day, so please keep an eye on your email for updates.

You may be asked to send in identification to prove you are the account owner.

Note: As of November 28th, 2023, our 'Birthday' account unlock system has changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD).
For example, if your birthday date was set to March 15, your new security code will be 0315.

From Help Section: Account & Domain Management > Account & Domain Security > How do I submit a "Forgot Security PI...

Best Regards,

Dynadot Staff

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