set up new domain & name servers/confusion with parking

9/24/2010 11:15

Hello, Last Friday we bought a domain name from dynadot. Parked it at Dynadot and forwarded email to a working email.

This Tuesday I updated the nameservers. Still today, Friday the domain does not go to the proper nameservers. It is still parked at dynadot.

This is our domain: www.purpleshutterherbs.com

When I look up the nameservers, the correct nameservers are listed.

Does this problem have anything to do with the domain being parked at dynadot? Couldn't find any information about how to "unpark" a domain name.

Thanks!

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Posted By teamdynadot

9/24/2010 14:54

That means your web hosting company hasn't added your domain to their list. Once they do that, your domain should resolve. Please contact your web hosting company.

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Posted By p_s_h_winooski_us

9/24/2010 14:30

Thanks.
Until the name server resolves, is this what I should be seing in "ip"? (This is what it says now)

IP Status of purpleshutterherbs.com
Name Server Misconfigured - One or more name servers for this domain is not returning an IP address. Please contact the admin for the name server.

Registry Name Servers
ns19.acornhost.com
ns20.acornhost.com

Zone Name Servers
ns19.acornhost.com
ns20.acornhost.com

ns19.acornhost.com
purpleshutterherbs.com

ip address none
www.purpleshutterherbs.com

ip address none

ns20.acornhost.com
purpleshutterherbs.com

ip address none
www.purpleshutterherbs.com

ip address none

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Posted By teamdynadot

9/24/2010 12:12

You have entered your name servers into your account, but your domain is not currently set to use these name servers. Please follow the instructions in the following help topic. Basically, you would just need to click on "Select Name Servers" under option 2.

How do I set my name servers for my domain?

To set your name servers, please follow these steps:

Sign in to your Dynadot account.
Select "My Domains" from the left-side menu bar and click "Manage Domains" in the drop-down.
Check the box next to your domain name(s) and click on the "Action" button.
Choose "DNS Settings" from the "Action" list.
On the DNS page, select the "Name Servers" setting from the top drop-down menu.
There are two ways to set name servers:
- If you are adding new name servers, select "Enter new or existing Name Servers" from your list of choices and enter your new name servers in the provided fields.
- If you are using existing name servers, move down to the "Select from your Name Servers" option and choose the name servers from your existing list.
Press the "Save Name Server" button to save your changes.

Please be aware that it might take some time for your name server changes to propagate.

Alternatively, you can also set your Name Servers when transferring your domain. To do so, while your item is in the cart, please click on the hardware icon. It will prompt you through a short two step wizard and guide you through the set up process.

How do I register my own name servers?
How do I set up DNS for my domain?

From Help Section: Account & Domain Management > Domain Settings > How do I set my name servers for my d...

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