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I got a "Credit Card Problem" email. Can I try charging my credit card again?

Yes, you can attempt to charge your credit card up to 3 times for each order before our system will prevent you from attempting again. To try charging your credit card again, please follow these steps:

1. Sign in to your Dynadot account.
2. Select "My Domains" from the left-side menu bar and click "Open Orders" in the drop-down.
   • Another two methods to access to your "open orders":
     • Select "Pending Orders" from the notifications area at the top of the page. This section can be accessed by hovering over your name in the upper-right corner.
     • Find "Open Orders" section within your account summary page.
3. You will see a "Edit Payment" drop-down menu on the far right of the order. Use this to edit your card info, change your payment method, or cancel your order.
   • If the "Charge Card" option is still available, please click on the "Charge Card" button to attempt to charge your credit card again.
   • Or edit your payment type to choose a different credit card to charge or select another payment method to complete your order.

If your credit card is being declined, you may want to check your credit card information to see if you have accidentally mistyped one of the credit card fields. Alternatively, you may want to contact your credit card company to see if there is any reason why they are denying the charges.