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I'm having issue with my dynadot account and it's threatening to my business domains in this account that being locked right now, since i didn't get any reply back from dynadot's email support for weeks, I thought i would just post here, hopefully you guy will have my account unlocked asap...

long story shorted, I bought the site a few months back, and for some reason (we didn't use dynadot and didn't have our own account at that moment) and thought i would just transfer these 2 domains to a friend's account (which is now account that i own), this guy was working with me on the site, but then he's stopped and no longer involve with us, he decided to hand over his dynadot's account to me completely included 2 more domains in it, we all agreed with that since we feel the hassle of domains transfer from one place to another, every account info had been changed but one thing that i didn't realize there's birthday verification or some info like that needed for security purpose in dynadot, honesly I didn't get this info.

Intentionally, he emailed dynadot about to claim his account back, which was a shock to me and threatening to my main domains that i bought a while ago, his claim caused dynadot to lock my account completely, sadly i couldn't unlock it becoz of not knowing the birthday info of that account...

although i have proof of the domains and site owner and i have sent those to dynadot account's support email for verification, unfortunately, they seems not reply any email back, no update or anything, only thing i know from the chat support telling me to keep waiting, but i couldn't, atleast i should have been informed of whats going on?

I'm requesting dynadot to look into my issue, and resolve my account asap, I can not keep waiting for months as i feel the insecure of my business, imagine you've put thousands into a website, just to know the domains are in an locked registrar account?

I hope this post would speed thing up.

Thanks
Ly

Hi dynadot_staff,

I have sent many emails to follow up with this issue to [email protected], but your guy never reply to my email, what should i do?

Any questions or comments regarding this matter should be sent to [email protected].  We will not be able to discuss it any further here, or on chat.  Thank you for your understanding.

I'm still awaiting your reply.

Thank

Hi,

I have just double-check my email again today, but i didn't see any new email from your side, could you let me know where did you send it to? and could you resend it again?

Thank in advance!

Ly

While we cannot discuss this matter here, in forums, I do see that the account manager we assigned to assist you has replied to your emails.  In fact,  an email was sent to you on Sept. 14.  Please reply to that message to move the process forward.  

Any questions or comments regarding this matter should be sent to [email protected].  We will not be able to discuss it any further here, or on chat.  Thank you for your understanding.