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Email forwarding not working - stopped 8 or 9 December (Australian time)
12/9/2011 18:04
I have had a .com domain with Dynadot with email forwarding for ~3 years with no problems, however for the last couple of days I have not received any emails sent to addresses on this domain.

Emails sent directly to my ISP domain are received with no problems so the issue is not at my ISP's end.

I have checked the forwarding settings againt my domain and all appears to be in order.

Please advise
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12/15/2011 23:22
I have new information.

It appears that the IP address of your ourbound server:  50.112.123.172 is on Trend Micro's RBL+ list which my ISP **does** refer to.

Are you able to work with Trend Micro to have the listing removed and resolve this?

ref:  <<http://www.mail-abuse.com/cgi-bin/lookup?ip_address=50.112.123.172>>

Thanks & regards
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12/14/2011 17:25
I'll look into this further but, the way I understand it is, our system will attempt delivery 3 times before discarding the message.  Once discarded,  the message is lost and can not be retrieved or redirected.
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12/14/2011 15:53
Yes I've looked at doing that, however what about the email that is currently sitting on your/Amazon's servers?

Can that be pushed to alternative addresses?  Or do I just need to wait unril the issue is resolved?

Regards
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12/14/2011 15:32
While we can't provide you with trace, our engineers believe they can work with Amazon to address the problem directly.  It is being worked on now.  Please give us about a week to get it straightened out.  In the meantime,  can you create a free email address to receive your forwards?  Something like gmail or hotmail perhaps.
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12/14/2011 12:43
Can you please forward the traces that show this happening as my ISP (who also hosts the email server) say that they can't see anything unusual from their end.

Thanks & regs
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12/14/2011 10:14
We just got the trace back form engineering and it does that messages are successfully reaching the internode email server where they are being labeled abuse and bouncing back to us.
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12/14/2011 10:02
Looks like there was some miscommunication here.  My apologies for that.  Our engineering department believes the messages are being blocked, not by your ISP, but by your mail server, internode.on.net.  They believe it has something to do with either your destination email server or the ISP of your destination email server.  

We are currently checking the logs and will email you any trace we are able to provide.  

Thank you for your patience.
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12/13/2011 22:18
Are you able to provide a trace that shows forwarded email being blocked by my ISP?

They have checked both of the IP addresses you gave above and say they are **not** blacklisting them.

Thanks & regards
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12/12/2011 14:53
Hello,

We found some old emails on another server as well.  When speaking with your ISP,  please ask them to whitelist 50.112.123.172 along with 50.112.123.111.  Thank you.

Best Regards,

Dynadot Staff
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12/12/2011 14:47
Hello,

Our tech team has concluded their review of your account.  It appears that our email forwarding IP is being blocked by your ISP.  As you know, we have recently begun using an Amazon ec2 address that seems to have been flagged as a spam source by your internet service provider.  Please contact them to see about having this block removed.  

Best Regards,

Dynadot Staff
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