Chat Online
Support

Forum

A place for Dynadot and community experts alike to ask questions, share ideas, and more.
Account locked
9/19/2012 21:12
What does it mean when your account is locked?

I am transferring my domain to a hosting site and I don't want to have problems with this transfer.

If my account is locked, will I be able to transfer?

I unlocked it and there was a message that it would lock in so many hours!

Is there a way to keep it unlocked for good?

Thanks!
Reply Quote
9/20/2012 17:53
Your account will not need to remain unlocked to allow the transfer to go through,  only the domain itself.  

How do I transfer my domain away from Dynadot?

We're sorry to see your domain go! There are a few things you should do to prepare your domain to be transferred - and you should do this before starting your transfer order at your new registrar.

Prep Steps:

  1. Make sure your domain is older than 60 days, i.e. has been registered longer than 60 days and has not been transferred within the last 60 days.
  2. Make sure your domain is not about to expire. You can check its expiration date on our "Manage Domains" page. Your transfer may still go through even if it expires during the process, but this is not guaranteed, so we recommend starting the transfer process at least 2 weeks before the domain's expiration date.
  3. Double check that your Whois email address is accurate and accessible. Your new registrar may send email there to confirm the transfer. If it is not correct, you should update your Whois email. If you are using our privacy service, we will forward the email to your account email.
  4. If the domain is purchased from our Aftermarket, please wait until the Auction Lock or Buy Lock ends.


Now, if the domain is ready to be transferred, please follow these steps to find the authorization code:

  1. On "Manage Domains" page, click on the domain name you want to transfer (it should be a link).
  2. Scroll down to the "Authorization Code" section.
    1. If your domain is transfer locked, press "Unlock Account" to unlock your account first.
    2. Once your account is unlocked, press the "Unlock" button to unlock your domain.
  3. The authorization code which is a unique string of random letters and numbers will now be displayed in the "Authorization Code" section.
  4. Make sure you leave your domain unlocked during the transfer process; however, we recommend locking your account again to ensure its security.
  5. Now you can provide this authorization code to your new registrar to initiate the transfer.
  6. After the transfer is initiated, it may take some time for our system to be notified. Once it is, a transfer away order will be created and the "Transfer Away" email will be sent to you for confirmation.


Exception:

.UK transfer is different with most transfers. Find out how to transfer your .UK domain away.

From Help Section: Domains > Domain Transfers > How do I transfer my domain away from...
Reply Quote
9/19/2012 23:32
When you want to transfer a domain away from dynadot the only thing you need to do is click on the domain name that you wish to transfer out, then scroll down until you see the text "transfer locked". On the right side of that click on the "unlock your account" link to unlock your account. It will ask for your birthday. Once you filled out these fields it will display an "unlock account" button.

Clicking on that will unlock your account and display the transfer authorization code (note that not all domain extensions have this authorization code) which you will need for the transfer.

Your other domains will still be locked and your unlocked domain will stay unlocked long enough for the transfer.

Hope that helps.


 [This post has been edited by b_c_heusden_be on Sep 19, 2012 11:33pm.]
Reply Quote