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Weekend Support Lacking
Posted By mr_k
7/25/2009 11:24
Dynadot, being an established registrar with over 300k registered domains as well providing web hosting should have FULL support 24/7.

As shown by your contact page:
http://www.dynadot.com/company/contact.html
Office Hours
Monday - Friday
9am - 6pm PS

Phone support is available Mon-Fri, 9am-6pm PST.
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Also stated by Dynadot staff:
https://www.dynadot.com/account/forum/f0-customer-feedback/bad-slow-support-3801.html
"There is support on the weekends, however, it is extremely limited."
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I would hope that Dynadot considers adding extended support as well as 24/7 phone support in the near future to better accommodate their business.
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7/29/2009 15:08
hillbully:
Our order system usually registers domains within minutes of the order submission, but there was a slight problem with the system last Friday. Unfortunately, we weren't able to register all your domains. We apologize for that.

forumlover:
Some prepay orders need manual approval. Most are approved within 24 hours. Though in your case, I think the problem with our order system on the Friday caused the delay in your prepay orders.

b_p_sewickley_us:
We again apologize for last weekends issue with the forwarding server. We are taking steps to ensure the stability of our forwarding and stealth forwarding service.

mr_k:
We would definitely like to offer 24/7 support. Currently, we are looking into offering increased weekend support.
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7/25/2009 16:59
I agree. I have 4 domains pending, and it looks like 3 of them were registered at another registrar, but my funds are still tied up.
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7/25/2009 15:31
My 2 orders (PayPal prepay) are still pending, too. Normally it takes a few seconds for them to clear but this time it's been almost 6 hours! Would love to get this resolved before the weekend is over!
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7/25/2009 14:45
OK, that explains why the domain registration I ordered this morning is still in limbo. I had no idea this was a weekday operation. Seems a bit small time... This may also explain why all of my domains with Forwarding are not working. I will have unhappy clients by Monday.

I second the motion for extended support - thank you
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