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Telephone verification

Posted By m_albert_park_au

5/26/2011 01:37

I am a new Dynadot customer in Australia. I received an email asking for my telephone verification to my mobile. I have submitted it twice and I keep getting the response "we have attempted to contact you but not getting a response". My carrier is Virgin Mobile. I have sent two emails. I have also updated my profile to now provide my landline. Have any other Dynadot customers in Australia had similiar problems? Any feedback appreciated.

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Posted By teamdynadot

5/28/2011 16:50

Hello,

We do sometimes experience this problem though it is not specific to Australia. Usually it is because of a typo or issue with the country code. Our system will automatically resend the email the following day. If you are unsuccessful three days in a row, I would suggest calling customer service at +1-866-652-2039 (toll free).

Best Regards,

Dynadot Staff

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