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Support

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A place for Dynadot and community experts alike to ask questions, share ideas, and more.
support? can't renew names.
1/22/2015 00:51
hi - I can't find how to submit a support request - I have 4 domains in my account that I can't renew - even with available credit in the account.
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1/26/2015 08:10
I'm sorry you were not aware of the new ICANN requirement for gTLD verification. We did send several emails to your Whois contact address before the hold was placed.

You can also read more about the process here:

https://www.dynadot.com/community/blog/2014/06/why-get-whois-verification-emails.html
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1/25/2015 18:32
whoa - so I was prevented from renewing my expiring domains because my whois info was not correct?  there was no warning given to me at all when I tried to renew the domains.  this really should be communicated to customers more clearly.
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1/22/2015 07:44
You can always email [email protected]. We also have online chat available most hours of the week.

https://www.dynadot.com/community/about/contact.html

As for your question, many of your domains are in 'registrant unverified' status. To verify, please open one of the 'Contact Record Whois Verification' emails we sent to you at your domain Whois address.  Use the link inside to review your contact information for the domains.  If it is correct, all you need to do is press the button to confirm.  

If the information is not correct, please edit your contact record.  A new verification email will be sent to you within an hour after the edit.

How do I edit my domain contact records listed in the Whois?

To edit your contact records, please follow these steps:

  1. Sign in to your Dynadot account.
  2. Select "My Domains" from the left-side menu bar and then click "Contact Records" in the drop-down.
  3. Click on the link associated with the contact record you wish to edit in the "Name/Email" area.
  4. You will be prompted to unlock your account.
  5. Click again on the link associated with the contact record you wish to edit in the "Name/Email" area.
  6. Edit your contact information in the provided form.
  7. Click the "Save" button to save your changes.

NOTE: If you update a Whois contact record that is being used for a generic top-level domain (gTLD), such as .COM, you will receive a Whois Contact Record Verification email from [email protected] to your Whois registrant email (After you hit "Save", you will see information about whether or not this email has been sent out under the "gTLD Verification" section). You will need to click on the link in the email to verify your contact record. Failure to verify your contact record within 15 days will result in the suspension of the domains attached to that contact record (your domains will be set to parking).

Once you update your contact records for your domains, it might take a few days for the public Whois directory to update.

From Help Section: Account & Domain Management > Domain Settings > How do I edit my domain contact recor...


Once your contact record is verified, the hold will be immediately removed from your domains.

If you cannot find the emails we've sent, you can request another copy.

How do I request the Contact Record Whois Verification email to be sent again?

To request a new Contact Record Whois Verification email, please follow these steps:

  1. Sign in to your Dynadot account.
  2. Select "My Domains" from the left-side menu bar and click "Contact Records" in the drop-down.
  3. Click on the link associated with the contact record you wish to edit in the "Name/Email" area.
  4. Unlock your account.
  5. Verify that your contact record details are correct, then scroll down to the "gTLD Verification" section.
  6. Click on the "Send Verification Email Now" button.

If you fail to verify your Whois contact record within 15 days of receiving the original Contact Record Whois Verification email that went out to you, you will be unable to manage them. This means you will not be able to renew or change your domain settings until the contact is verified. If you are resending this email because you cannot manage your domains, we recommend following the verification instructions in the email as soon as you receive it, so you can regain control of your domains as quickly as possible.

From Help Section: Account & Domain Management > Domain Settings > How do I request the Contact Record W...
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