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SSL Certificate not yet delivred
2/24/2009 15:16
Dear Support,  
- Sunday 22 January 2009 I paid one SSL certificate trough PayPal.
- Yesterday 22 January 2009 you have requested my identity proof. I sent a copy of my driver's license to [email protected]
- Today, I received message bellow :
"Hello,

Thank you for your prompt attention.  Your order has been verified.  You won't have to complete this process again for any future orders that you make.

Best Regards,
Dynadot Staff
"


In my Dynadot account the order status is Processing yet!!

I am very pressing to prepare and secure my site, can you check this problem and deliver my SSL certificate as soon as possible please?


Order Info
date created            2009/02/22 17:10 PST
order status            Processing
order ID                688196
total cost              $15.99

Payment Info
Total Cost              $15.99
Payment Type            PayPal

Payment Info
ssl certificate                 cXXXXXXXX.us
cost            1 year ($15.99)
result          None


Kinds Regards.
Sorry for my English.


[This post has been edited by h_paris_fr_3 on Feb 24, 2009 3:18pm.]
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2/26/2009 08:18
Thank you for your response dynadot_staff,

In the mail sent on 24 February 2009, I have not received any link to click.
Bellow the contents of mail received on 24 February from [email protected] :


"Hello,

Thank you for your prompt attention.  Your order has been verified.  You won't have to complete this process again for any future orders that you make.

Best Regards,
Dynadot Staff
"


I have not received any mails from RapidSSL.
Can you please resend the mail or request from RapidSSL to send another mail please?

Please help me!
Sorry for my English


[This post has been edited by h_paris_fr_3 on Feb 26, 2009 8:34am.]
Reply Quote
2/25/2009 18:14
An email was sent to the administrative email for your domain from RapidSSL on February 24.  You need to click the link in that email to approve the order.
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