Forum

I received this email from Dynadot:

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We have received several spam complaints for the domain, *******.com. Please stop sending spam immediately. If we receive any more complaints, we will have to disable your account.

Feel free to contact us if you require further assistance.

Best Regards,
Dynadot Staff
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I replied this morning with this email:


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There is ONE email account for *******.com, and it is soley used by my Invision Power Board forum for an automated email validation check. HOW on earth could these "complaints" be legitimate?

What can I do to stop this?
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Was "[email protected]" the proper address to reply to?
Will Dynadot provide copies of any complaints?
What can I do to satisfy Dynadot that the complaints are false?

Thanks,
Rick

Each dispute is handled on a case by case basis, and we do account for the fact that sometimes people go on vacation.

If you have a open dispute with one of your domains, we would be happy to discuss it with you over email. Otherwise we are closing this thread.


[This post has been edited by dynadot_staff on Mar 30, 2007 12:26am.]

And what if the customer was on vacation?

Yes sometimes people file false complaints. Which is why we did not immediately shut down the domain. We gave the customer a chance to respond to the complaint.

I believe the customer stated that this was an automated bulletin board message and that an ex member was reporting it as spam. If that is truly the case and you were threatening to shutdown his domain I would think that is wrong.

I don't believe we suspended the domain in this case. We were able to resolve the complaint with our customer without disrupting his website.

It states very clearly in our service agreement that we don't allow our services to be used for sending spam. What are we doing that is not fair?

Sorted


[This post has been edited by b_t_chichester_gb on Mar 26, 2007 9:12pm.]

Dynadot,

Could you explain how you think it is fair to suspend your PAYING customer's domain from spam complaints from a single person...

Hi,

Could you expain that more clearly for me how to do this, or better still would you be prepared to modify some forum scripts to prevent this? ($) Using phpbb 2.x.x

I set up a forum last week, and a lot of spam has been sent via the forum (I think), I would welcome any help to solve this as it's using up a lot resources, it wasn't as simple to rectify as I first thought.



Thanks


[This post has been edited by b_t_chichester_gb on Mar 22, 2007 10:25pm.]

Hi,

I will give you a free tips.

In all your script, search all mail() function.
When your script will send mail, you will have :
mail($adresse,$sujet,$texte,$from))

You can do better :
[code]
if (mail($adresse,$sujet,$texte,$from))
{
       $time_in = date("d.m.y::H.m.s");
       $contenu = "\n\n==========".$time_in." **** IP : ".$_SERVER['REMOTE_ADDR']."==========\n";
       $contenu .= $adresse."\n".$sujet."\n".$texte."\n".$from;
       $fp = fopen("./mail/mail.txt","a");
       fwrite($fp,$contenu);
       fclose($fp);
echo "Votre message a bien été envoyé";
}
[/code]

Create one folder "mail" (chmod 777), with one file mail.txt (chmod 666), and place one .htaccess file in a main of mail folder, with this instruction "deny from all"

When one person will send a mail with your site, you will have a copy in a mail.txt file.
If you see it's not you or your member who have send, you know you have one spammer who use your script.

It's not for a security, it's just for know all email will be send with your script.
Verify  per moment if spammer don't send mail


(Sorry for my bad english)

"Probably the member was not even aware."

I confronted him directly and he admitted to making a false accusation. 'Nuff said.

Thanks Dynadot for your follow-up.