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How do I get my site back up after I was hacked and you suspended it?

Our goal is provide all our clients with superior support at all times. We are sorry to hear that your experience was less than satisfactory. When a site is suspended it certainly does complicate matters a little.

Thank you for your post. Have a wonderful day.

I don't know how long ago they suspended your web site, but they did the same thing to me several months ago and I couldn't get them to do a thing for me. When I got belligerent over the complete lack of support they suggested I take my business elsewhere. I'm still have not been able to retrieve my files. It took me weeks to get them to release my domain so I could transfer it. These people just don't care and they are nearly never available for support.
If I were you I'd be looking for a new web host.

Please send your request to [email protected]. One of our dispute manager will take a look into your complaints and contact with you via email.