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RapidSSL on Firefox:This Connection is Untrusted

Posted By borut

12/14/2010 04:28

I have installed RapidSSL certificate on https://www.moofie-shop.com. It works fine on all other browsers, but on Firefox (my version is 3.6.13) I get error message "This Connection is Untrusted".
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Details:
www.moofie-shop.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.

(Error code: sec_error_unknown_issuer)
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Does it mean Mozilla doesn't trust Dynadot as trusted certificate issuer? Can I solve the problem somehow? Should I buy AlphaSSL instead?

Thanks

Borut

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Posted By teamdynadot

2/28/2011 16:25

As of right now we do not have a work around. We apologize for any inconvenience this may cause. We will let you know if we figure out a more efficient way to deal with this issue.

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Posted By a_y_philadelpiha_us

2/28/2011 15:31

This is kind of a crock isn't it? Should not have by now this been publicized by dynadot?

Because the issue is that the widely deployed browsers are not recognizing the certificates ( as of yesterday )

Do you have a workaround that does not require telling customers that they have to do something?

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Posted By teamdynadot

12/14/2010 18:28

You might want to try re-installing the certificate. According to RapidSSL, they recently upgraded all public root certificate authorities on December 9, 2010.

https://knowledge.rapidssl.com/support/ssl-certificate-support/index?page=content&id=AD239

You may need to use the new intermediate CA that is linked at the bottom of that page.

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