When you register a domain for privacy protection, the name of the person still comes up on whois.net, just with c/o privacy protection. Can you hide this?
Also, where is your "help" ticket to ask your team / support a private question? I am a customer but can't find where I lodge a question.
Sorry, we can't replace your name on the Whois record. Doing so would make us the owner of your domain and we'd prefer to not do that for legal reasons.
To answer your 2nd question, you can send an email to [email protected], use our chat between the hours of 9AM - 6PM PT or use this link (it should be at the bottom of every page) to contact us: