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- Website always goes down for "maintenance" have you heard of clusters, cloned websites, load balancing, developer servers - a domain registrar should be like a tier 1 service - there should be no maintenance shown to the customer - we're using domains that cost companies money

- During downtime no contact on twitter/facebook or a blog or a status site - the contact us method is still terrible -  a simple contact box form that has been going for ages.. there should have been chat or a better ticketing system ages ago

- Sometimes during downtime maintenance and some other times - domain dns changes and name servers - especially opening links in a new tab and things like that crash or break up the admin links - add strange IPs - we lost traffic on more than one occasion because dynadot automatically changed name servers and dns to something else - emails to prove this claim

- if I see one more downtime I am off or more issue - Dynadot was a great service - went down hill since the day you changed your theme..

"- Website always goes down for "maintenance" have you heard of clusters, cloned websites, load balancing, developer servers - a domain registrar should be like a tier 1 service - there should be no maintenance shown to the customer - we're using domains that cost companies money"

We use some of those things.  That said, we are still a small company, so providing a Tier 1 service, like you expect, is above our current budget.  Not too long ago, GoDaddy went down too (they aren't Tier 1), so if these things can effect the largest Registrar in the world, a smaller one is going to also see it happen.  

" - During downtime no contact on twitter/facebook or a blog or a status site - the contact us method is still terrible -  a simple contact box form that has been going for ages.. there should have been chat or a better ticketing system ages ago"

We also post updates during downtime to our social network and to our blog.   We also have chat, it is in the upper right hand corner.


We do not automatically change customers DNS under any circumstances.


 [This post has been edited by dynadot_staff on Nov 17, 2012 12:54pm.]

I completely agree with you.

Please Dynadot improve your service.

You are great and sometime website get downtime, but please be communicate with your customers. Not only shows a page sayings downtime.

Facebook, Twitter, etc is great service to communicate with your customers during downtime, and it is hosted elsewhere too, so it won't be affected with your downtime.