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inform us when things go wrong..

Posted By a_j_munich_de

9/7/2014 19:06

Shit happens, but I expect to be informed when it does.

Like today, when many of your DNS servers failed for hours and my clients where left without a website and mail delivery. This was bad, and there was no update nor information what was going wrong from you side.

This is not acceptable, there is no way I could explain this f**up to my clients, because its not in their domain - but its in yours !!

Please - care about your service...

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Posted By teamdynadot

10/9/2014 16:31

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Posted By discordia_integra

10/7/2014 12:35

Thanks for being responsive on this issue Dynadot.

Everything breaks (at least occasionally) at scale.

In order to deal with such events, we need to know about them asap.

Aloha All :)

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Posted By a_j_munich_de

9/27/2014 11:16

thx - thats good news !

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Posted By teamdynadot

9/10/2014 16:38

Our apologies for the down time. We will work on posting any issues on our social media pages and/or forums in the future.

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Posted By r_r_c_silver_spring_us

9/8/2014 06:26

Agreed.

I'm going to be moving my domains away from Dynadot for total lack of communication during this outage. Not even a tweet.

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