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Greetings Dynadot,


Our company has been a loyal customer of yours for many years and we have rarely if ever had to raise any issues with your site.  However, the current changes to the user interface is becoming quite cumbersome and therefore counterproductive.

We are not sure what warranted all the unnecessary changes to the visual experience as the site was humming along quite elegantly during its previous incarnation.  But now, much to our dismay, Dynadot is requiring its customers to scroll down past several paragraph blocks and visual graphs before one is able to see the list of domains available for purchase.  Before these new changes were implemented the list was right below the search bar.  Now one has to scroll down past all the clutter in order to find the list.  Think about this for a moment:  A customer conducts a search for a given name, scrolls past the sea of clutter, and then finds the list of available domains.  If the customer wants to conduct a secondary search he/she would have to scroll back up toward the top, past the sea of clutter (again), and then finally arrive back to the search bar.  This quite simply is poor design and quickly leads to a frustrating experience for the customer.


We also liked having our account information center-aligned and displayed at the very top of our account page so that we could quickly see our account status.  Now you have moved it over to the right side bar where internet users have become accustomed to ignore given the fact that side bars in general are common areas where advertising eyesores tend to exist.


One of the fundamental reasons why we as a company have stayed loyal to Dynadot (besides the great low prices), was that Dynadot is/was the antithesis of GoDaddy.  GoDaddy is extremely painful to use and heavily cluttered with unnecessary verbiage and distractions.  That's why we opted out of GoDaddy many years ago.  But Dynadot is now slowly abandoning the streamlined user-friendly interface that once set it apart from the rest.  I seriously hope that Dynadot will reconsider its decisions and revert back to its streamlining core principles.


Respectfully

PI

We'd love to help.  Can you describe what you'd like to do and what steps you've taken so far?

since I'm in Winnipeg, maybe you can help me up. I'm trying to load a simple page to my webspace and the index.htm.htm.htm is throwing me. It's a simple of thing and I've done it a million times, but I changed my web page and well, so I would see if I could get some help.

Logging in using RoboForm is "broken" by the current version of the site. Roboform still works, but now you have to click Fill Forms in Roboform, then click the login button on the Dynadot site. It's cumbersome to remember to do this, when most other sites don't require this extra step. Because the login fields are hidden, Roboform doesn't work properly. This is happening all over the web as designers make their sites "more beautiful." Sorry, but it's not more useful.

Hi Beverly,

First of all, thank you so much for being a loyal Dynadot customer. We really appreciate it! We also really appreciate your feedback. We definitely hear you on the search results page and are already in the process of removing some of the extra information from it. You should see the change in the next few days and then the search results page will be much more user friendly. We will take a look at your suggestion for the control panel as well, though I can't guarantee it will change.

Again, thank you so much for choosing us!

Best,
Team Dynadot