Today (the 8th) I recieved an email that a .at domain which expires next week on the 13th had been removed from my account because it had expired (which it obviously hasn't expired yet since the expiration date is next week, as noted on both the emails I received from Dynadot and Nic.at
"Dear xxxxxx,
Your domain name, 'xxxxxxxx.at' has passed the post expiration period and has been removed from your account.
Feel free to contact us at [email protected] if you require further assistance.
Best Regards, Dynadot Support Team (account xxxx)
DOMAIN INFO Domain Name: xxxx.at Expired On: 2016/01/13"
shortly after receiving that email from Dynadot I received this email from nic.at
"*** English version ***
Dear Madam or Sir!
nic.at is the official registration and administration office for .at-domains. Whenever a domain is registered, a contract exists between the domain holder and nic.at. You are specified as the holder of the domain hispanic.at.
Billwithdraw of your ISP, what does this mean for the domainholder? *) Your Internet service provider has informed us that he will no longer pay the invoices for this domain. *) Thus, domain invoices will be sent to you directly. Unless you do not transfer the domain till January, 13. to a new ISP or new billing contact, you will receive the invoice to the entered domainholder mailaddress. *) Regarding the transfer to a new registrar, our partner ISPs (http://www.at-partner.at/) will gladly inform and assist you.
Is the domain cancelled with the withdrawal of the ISP? *) Please note that this withdrawal from billing is NOT a domain cancellation. *) Unless the domain has been already cancelled with nic.at, the domain contract between you and nic.at will remain active. *) A proper notice of cancellation must be sent to nic.at one (1) day prior to the key date of the domain. Please find the cancellation form and further information at http://www.nic.at/en/service/domain_cancellation/.
If your domain is already cancelled with nic.at, please note this e-mail as irrelevant. In this case the domain will be deleted immediately or at the end oft he service period.
Our current data for the domain is: Key date: January, 13."
I would love to know why this domain was removed from my account today since I was planning on renewing it (and I had just renewed another .at domain I have with Dynadot)
We noticed this inquiry is being handled by email. If you have not seen the email yet, please note that .AT domains work differently than other extensions. Please see below for more information:
When should I renew my .AT domain name?
Unlike most top-level domains (TLDs), .AT domains only allow you to register 1 year at a time. For this reason, you can't renew your .AT domain more than 1 year out from its expiration date and .AT domains must be renewed at least 5 days before their expiration date.
If they are not renewed by the 5th day before the expiry date, the domain will be removed from your Dynadot account and transferred into control of Nic.AT, the .AT central registry. If this happens, you will need to renew the domain directly through the central registry.