We were not able to charge your credit card for your order. The charge was declined by the company that issued your card. Please contact them to determine the problem. We will hold your order until we hear from you.
You can try charging your card again, or change the payment method for your order in the account area.
I got a "Credit Card Problem" email. Can I try charging my credit card again?
Yes, you can attempt to charge your credit card up to 3 times for each order before our system will prevent you from attempting again. To try charging your credit card again, please follow these steps:
Select "My Domains" from the left-side menu bar and click "Open Orders" in the drop-down.
Another two methods to access to your "open orders":
Select "Pending Orders" from the notifications area at the top of the page. This section can be accessed by hovering over your name in the upper-right corner.
Find "Open Orders" section within your account summary page.
You will see a "Edit Payment" drop-down menu on the far right of the order. Use this to edit your card info, change your payment method, or cancel your order.
If the "Charge Card" option is still available, please click on the "Charge Card" button to attempt to charge your credit card again.
If your credit card is being declined, you may want to check your credit card information to see if you have accidentally mistyped one of the credit card fields. Alternatively, you may want to contact your credit card company to see if there is any reason why they are denying the charges.
We resent you the phone verification request. Please try again and make sure you enter the country code in the top box and area code and phone number in the bottom box.