Forum

Do you have a help ticketing system?

I've submitted a few questions using the online form, but have received no response.

There should be ticket system, I have not received a reply to my last email. Earlier I would receive the reply promptly.

I agree, they need a ticket system.

Up to know, we have recieved an excellent support from Dynadot, but a ticket system is a must nowadays.

From experience Dynadot are excellent at replying to emails at their customer service email - [email protected].  The Dynadot staff are also extremely on the ball when raising an issue on the forums.

I think people forget that behind Dynadot are real people.. doing a good job.  Installing a ticket system isn't going to change that... it just isn't required.


[This post has been edited by everything_must_go on Apr 14, 2010 5:29pm.]

I totally agree -- I co-locate my own server but what keeps me at my hosting ISP is their ticketing system and live support. And DD doesnt have to write their own -- there are several very excellent types of ticket support software out there -- incredible -- some for about $50 per month or less.

I see that Dynadot is a good service when we talk about DOMAIN NAMES.
But about hosting, may be you have to reduce the prices :)...
But generally, one of my reviews is, It's time that you build your own ticket system and also Implementing a Live Support...

Agree. There should be a ticket system.

I agree I think there should be a ticket system, at least for the paying clients.

A ticket system would put people like me who have a bad image of "e-mail support" at ease. I feel like the ticket system is at least monitored and e-mail support are spammed so much that support personnel rarely even checks them .. like my mail that was sent yesterday afternoon and still no response.

We do not use a ticket system.

The last email we received from you was yesterday afternoon.  It was an email sent directly to us as a response to an email.  We sent a response back to you at about 5pm.  

If you need to resend your email to us, please use [email protected].