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Anti-Theft dont work ?

Posted By side

12/21/2009 20:00

Hi i clicked on my Anti-theft protection and now is OFFLINE
each time i try to turn back to ON , i got the same windows

==
Anti-Theft
This Anti-Theft feature is used to prevent anyone from unlocking your domains and/or changing important account information. For security reasons, you will need to verify your identity before you can edit your account information, change your password, or unlock your domains.
===
and click again... enter my birthdate etc.. i got the same windows

is it normal ?

btw: i dont have message error or something its only the same window

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Posted By teamdynadot

12/22/2009 10:40

It looks like the Anti-Theft feature is working as it should. Once you enter your birthdate to verify your identity, it turns off Anti-Theft.

How do I unlock my account?

To unlock your Dynadot account, please follow these steps:

Sign in to your Dynadot account.
Select "My Info" from the left-side menu bar then "Security" from the drop-down.
On the "Security Settings" page, click the "Unlock Account" button.
To unlock your account, you must enter your "Security PIN," which is a 4 digits number you specified when you created your account.
If you have Google Authenticator and/or SMS authorized for your account, you will also need to enter your token code (Google Authenticator) and/or SMS code.
Click on the "Unlock Account" button.

Your account will be unlocked for one (1) hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information.

If you do not remember your "Security PIN" or your failed attempts have reached the max limit, you can use the "Forgot Security PIN" link on the Unlock Account page to reset the Security PIN.

If you lost your cellphone or otherwise no longer have access to your Google Authenticator and/or SMS, you can let us know by clicking "Lost Cellphone" on the Unlock Account page.

Note: As of November 28th, 2023, our 'Birthday' account unlock system has changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD).
For example, if your birthday date was set to March 15, your new security code will be 0315. From Help Section: Account & Domain Management > Account & Domain Security > How do I unlock my account?

How do I turn on the "Account Lock" feature?

The "Account Lock" feature is on by default for your security. If you turned it off and want to turn it back on, please follow these steps:

Sign in to your Dynadot account.
Select “Security” from the "My Info" drop-down menu.
Click on the "Lock Account Now" button.

Please note that if you leave your account unlocked, our system will automatically lock it again for your security after 1 hour.

From Help Section: Account & Domain Management > How do I turn on the "Account Lock" f...

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