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A place for Dynadot and community experts alike to ask questions, share ideas, and more.
Advanced hosting experiencing problems
9/28/2013 01:19
Dear Dynadot!, what changes have you made to advanced hosting ? email problems, can´t connect to your website, website is working slow, login problems to your site etc. You have been giving very good service for many years for me but last month has been terrible!, please kindly could you give me little more information than " everything seems to be ok. everything is working fine for us. "  . It´s really not helping me at all.  
I haven´t done anything against our service agreement, sites have not used their bandwith remotely close to their limit. So I don´t understand why I feel that you hate me now, when I´m asking your help to solve these issues?

Br, Mika
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3/9/2014 15:41
Spam complaints are handled by account manager who are in Monday through Friday.  Please be patient, you will receive a reply.
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3/6/2014 09:56
I dont get repplys to emails.If i get i am falsly accused of spaming.I dint evwn know how to spam.My account suspended and no repllys from anyone in company.They sure take my monie with no problems.
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9/29/2013 12:14
We're very sorry to hear you've been experiencing issues lately.  We have not made any changes to our server, or how we allocate server resources.  As you know, the behavior of other users on the server will have a direct a direct effect on how the server performs.  That may be part of what you are seeing.  

Your emails mention that you recently installed dotproject.  That is also a likely factor.  An online search shows that these types of complaints are not uncommon for users of this software.  

Your comment about us hating you is a bit confusing.  Yes, we did send you one email warning against resource abuse, but we have also answered all of your emails since and let you know that your account has not been listed as a top user in the logs since that day.  We do wish we could do more to assist customers in managing their sites, but we simply do not have the available resources to do so.  We hope you understand.
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