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Account Lock - big problems

Posted By a_sosua_do

10/9/2012 01:56

Hello. I have an urgent problem. My friend in a type of my absence and at my request should transfer one of domains in the panel but having got confused blocked an account so that I can't even dump date of birth from for a constant mistake of system. It is simple to enter date it is impossible from for blocking of attempts. All mails specified in a profile work, sites too I even refilled balance with account paypal. Help urgently differently I will lose the client and money. I hope for your understanding to the old client.

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Posted By teamdynadot

10/31/2012 15:15

This issue was handled over email for your account as well. Please note that, since the account lock is a major security layer, we cannot address these issues over forums.

Please submit a 'forgot birthday' request and an account manager will contact you.

How do I submit a “Forgot Security PIN” request?

Dynadot takes your account security seriously. This is why we ask you to enter a "Security PIN" on your first login. Please ensure you remember your "Security PIN" entered as it will be required when unlocking your account.

Forgotten your "Security PIN"? No worries! Submit a "Forgot Security PIN" request to obtain a new Security PIN by following these steps:

Sign in to your Dynadot account.
Select "My Info" from the left-side menu bar and click "Security" in the drop-down.
Click on the "Unlock Account" button next to the "Account Lock" section.
Click on the "Forgot Security PIN" link.
Enter the information in the provided form.
Press the "Submit Request" button to submit your request.

*Please make sure you remember your NEW security PIN requested.

Our team works on these throughout the day, so please keep an eye on your email for updates.

You may be asked to send in identification to prove you are the account owner.

Note: As of November 28th, 2023, our 'Birthday' account unlock system has changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD).
For example, if your birthday date was set to March 15, your new security code will be 0315.

From Help Section: Account & Domain Management > Account & Domain Security > How do I submit a “Forgot Security ...

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Posted By n_n_c_timika_id

10/31/2012 01:56

Help me too, were facing same problem

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Posted By teamdynadot

10/9/2012 16:45

I believe this issue has already been resolved. In the future, please email us regarding these types of security issues as they cannot be resolved over chat. Thank you.

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